General
Clients may sometimes get virus-ridden mail or large quantities of junk email. This page is to provide assistance with general problems not associated with Wensum.net or Norfolk Internet facilities.

Viruses
Scan your PC online free of charge by visiting Trend Housecall. This may take a while, depending on the speed of your internet connection and works using Java to give a high degree of compatibility with different browsers.

Junk Email
Online spam filtering is seldom 100% efficient. We suggest the use of a program which allows the previewing of emails before downloading them to your machine. Look at 'Mailwasher' or 'POP Tray'

Browser Problems
Sometimes clients report that their website has been replaced by a search engine or adult website. Invariably this is a symptom of a 'Browser Hijacking' - some software has been placed on your PC which mis-directs typed-in web addresses.

Keep up-to-date
To be advised of support issues, technical problems and security updates, join the Wensum.net / Norfolk Internet Newsletter by using the form on the right of this page.