Wensum.info


Connectivity

Our Flat Rate (FRIACO) dial-up and ADSL (IP Stream) broadband connections are provided in partnership with Enta Communications, who have points of presence all around the UK. Our Sparkdial 0845 dial-up service is managed by Netservices.

Current Status
A tick indicates a service is live. A cross indicates a potential problem.

www
SMTP
POP3 mail
FTP

Planned Maintenance
None planned

Current Problems

For updates on all broadband-related issues, please refer to our network supplier Enta's Network status page

The graphs below are taken directly from Enta's network and provide an indication of recent expected ADSL performance levels.


Total usage across
the entire network

Load on each individual
central pipe

To find out which central pipe you're currently connecting to, CLICK HERE to link through to Entachoice's independently-run checker page.

To find your current bandwidth (upload/download) figures, log into your Enta billing area HERE. There is also a free third-party desktop tool available for you to display your ADSL usage stats and connection details directly on your PC - AVAILABLE HERE

ADSL Account Email Settings
Incoming mailserver: pop.entadsl.com
Outgoing mailserver: smtp.entadsl.com
Account name: in the form 'user@user.entadsl.com'
Password: as you set it up via your control panel - LOGIN HERE

24/7 Telephone Support
Users of our Anytime (Unmetered) Dial-up and ADSL accounts have direct 24 hour access to support staff on 0870 224 3494 (NB. not available for Windows or Linux webhosting support issues)

Report a Problem via Email
To report a problem on your unmetered dial-up or ADSL account, please use the form below. Please refer to the reports above before submitting a new report, as it may already be receiving attention.

Remember to use an external email address if your incoming mail is affected and you require a reply.
Name:  
Company: 
Username: 
Email address:  
Telephone number: 
Problem:  
 




Support via phone mail and the web

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