Wensum.info


Connectivity

Our Flat Rate (FRIACO) dial-up and ADSL (IP Stream) broadband connections are provided in partnership with Enta Communications, who have points of presence all around the UK.

Current Status
A tick indicates a service is live. A cross indicates a potential problem.

www
SMTP
POP3 mail
FTP

Planned Maintenance
None planned

Current Problems

December 8, 2010 12:33 PM Connection problems on broadband - looks like some network issues or routing problems for some sites (ie google.co.uk not available but bbc.co.uk still visible). See www.noc.enta.net for status (visible site) where it's being reported as an 'incident'.

Update 12.55pm - The majority of services have now been restored although some residual issues remain.

For updates on all broadband-related issues, please refer to our network supplier Enta's Network status page

To find your current bandwidth (upload/download) figures, log into your Enta billing area HERE. There is also a free third-party desktop tool available for you to display your ADSL usage stats and connection details directly on your PC - AVAILABLE HERE

ADSL Account Email Settings
Incoming mailserver: pop.entadsl.com
Outgoing mailserver: smtp.entadsl.com
Account name: in the form 'user@user.entadsl.com'
Password: as you set it up via your control panel - LOGIN HERE

24/7 Telephone Support
Users of our Anytime (Unmetered) Dial-up and ADSL accounts have direct 24 hour access to support staff on 0870 224 3494 (NB. not available for Windows or Linux webhosting support issues)

Report a Problem via Email
To report a problem on your unmetered dial-up or ADSL account, please use the form below. Please refer to the reports above before submitting a new report, as it may already be receiving attention.

Remember to use an external email address if your incoming mail is affected and you require a reply.
Name:  
Company: 
Username: 
Email address:  
Telephone number: 
Problem:  
 




Support via phone mail and the web

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